Policies & support

Contact & support

Last updated: October 25, 2026

Service operator

CheckATS, offered under the soulboytools store, is operated by weishu yao, an individual based in China. The operator's legal name is weishu yao. Contact [email protected] for product, account, privacy or billing support.

Product support

CheckATS is a resume analysis and PDF resume building service offered under the soulboytools store. Email [email protected] for product, account, privacy or billing help.

Help with a payment

Include your account email, Creem order number and a short description of the problem. Do not send passwords, verification codes or full card numbers. Confirmed payments are delivered to the CheckATS account used to start checkout. If access is delayed, contact us before buying again.

Manage a subscription

Open My account → My points → Manage subscriptions and orders to access the Creem customer portal. You can also use the link in your payment receipt. See our refund policy for cancellation and refund information.