Policies & support

Refunds & cancellation

Last updated: October 24, 2026

Request a refund

Contact [email protected] within 7 days of the charge with your account email, order number and reason. For an unused credit pack or an unused paid subscription period, you may request a full refund. If you have used the purchased credits or paid features, we review non-delivery, duplicate charges, technical faults and other requests individually. Mandatory consumer rights are not limited by this policy.

How refunds work

Creem is the merchant of record and processes approved refunds to the original payment method under Creem’s Buyer Terms. Contact support before purchasing again if a payment did not deliver access. Refunds are not issued as cash or transferable credits. Processing and bank posting times vary. A full refund or payment reversal revokes the corresponding credits and paid access; unrelated permanent credits are retained. Partial refunds require individual review.

Cancel automatic renewal

The $9.90 pack is a one-time purchase with no renewal. The $19.90 pass renews monthly until cancelled. To stop future charges, use My account → My points → Manage subscriptions and orders, or the customer portal link in your receipt, before your next renewal. Cancellation alone does not refund the current period. Access normally continues until the paid period ends; remaining subscription credits then expire. Permanent credits are not affected. A cancelled or refunded account can still contact support.